These terms apply to the Christmas Eve dinner on 24 December, the Christmas Day brunch on the 25th, the New Year’s Eve gala dinner on the 31st and the New Year’s Eve party ticket, all in 2026, at La Laguna Gran Hotel.
1. Payment in advance
Your place is reserved only once card payment is completed. No payment, no booking.
2. Final sale
Bookings are non-cancellable and non-refundable, and cannot be moved to another date or session, in whole or in part. This also applies in the event of a no-show.
3. No right of withdrawal
These events take place on a specific date and at a specific time. Under Article 103.l) of Spanish Royal Legislative Decree 1/2007 (consolidated text of the General Law for the Defence of Consumers and Users), the right of withdrawal does not apply to contracts for catering services and leisure activities with a specific date or period of performance.
4. Changes made by the hotel
If the hotel cancels the event or changes it substantially, the full amount will be refunded. This is the only refund the hotel undertakes to make.
5. Menus, allergies and intolerances
Vegan and gluten-free versions are chosen at the time of booking, along with each guest’s allergies and intolerances. Menu changes requested on the day of the event cannot be guaranteed.
6. Christmas Eve dinner (24 December)
This dinner is reserved exclusively for guests staying at the hotel that night. If a booking is made by someone not staying at the hotel, the hotel may cancel it and will refund the full amount.
7. After your booking
Any matter concerning a paid booking is handled at the hotel reception (+34 922 10 80 80), not through the website.
8. Personal data
Personal data and allergy information are processed solely to provide the contracted service, in accordance with the hotel’s privacy policy.